Administrator

Job Overview

University Hospital Southampton NHS Foundation Trust is delighted to offer a fantastic opportunity to work with us.

Please see below for detailed job description of the role.

Main duties of the job

We are looking for both full time and part time experienced administrators to work in a variety of administrative roles across our Trust. Our hospitals require many administrative staff; these colleagues are all vital to the smooth running of our services and have a significant impact on our patient’s experience.

No matter where in the organisation you work our values of Patients First, Working Together and Always Improving will play an integral part in how you approach your tasks. Although we share many features with other large university hospitals across the world, we believe we stand out because of our ambition to improve and our heartfelt compassion for the patients we look after.

We can offer a huge range of career paths with in the administrative field. Whatever role you are placed in we can offer fantastic training and development giving you the best possible opportunity to achieve the career you want. Secondment opportunities will be considered for internal applicants looking to gain experience within a different role or different area of the hospital.

Working for our organisation

As one of the largest acute teaching Trusts in England, we offer learning and development opportunities to help you achieve the career you aspire to. UHS is rated ‘Good’ by the CQC and in the latest national NHS Staff Survey, we were in the top 10 acute trusts for staff engagement and for staff recommending the hospital as a place to work or receive care.

Non-clinical roles may involve a mixture of on site and remote working, Specific details and flexible working options can be discussed as part of the interview process. UHS employees are able to access a range of NHS discounts, are entitled to a minimum of 35 days paid holiday (pro rata), and we offer a generous pension scheme.

Southampton is an attractive place to live and work situated on the south coast, with an international airport and direct trains to London. The New Forest National Park and beaches of the Jurassic coast are also right on our doorstep. The city offers living costs 20% lower than London and 14 schools rated outstanding by Ofsted.

Detailed Job Description And Main Responsibilities

If successful you would be placed in an administrative position suited to your skills. This could be, but is not limited to:

Outpatient Administrator Centre - The Outpatient Administrator Centre is at the hub of outpatient administration within the Trust. It is a busy, interesting and often diverse department where we provide support to the clinical outpatient services based at Southampton General (SGH) and Royal South Hants (RSH) and excellent customer service to patients.

Receptionist - You will be the face of the Trust and responsible meeting and greeting our patients and their relatives in a friendly and knowledgeable manner. You may also be responsible for registering of patients on to the hospital computer systems and ensuring all patients personal matters / records are dealt with in a confidential manner.

Ward administrator – You will be working on a ward(s) providing administrative support such as managing patient notes, relieving clinical staff of general administrative duties, answering the phone and meeting and greeting patients and relatives

Booking administrator - the role will provide excellent customer service to patients, relatives/carers and to external agencies and you will build good working relationship with the Consultants, the rest of the administrative team and nursing staff.

Emergency Care Administrator – within the Emergency Care Unit here at University Hospital Southampton. The department is in operation 24/7 - 365 days and the role entails working days, evenings, weekends, nights and bank holidays all allocated on a pro rata basis. If you are looking for part time employment, please note we would need you to work a minimum of 15 hours per week.

What You’ll Do

• To provide an excellent customer service to patients, relatives/carers and to external agencies
• Ensure a consistent and effective administrative service is maintained at all times
• Build relationships with stakeholders internally and externally
  
  

You Will

WHAT WE’RE LOOKING FOR

• Have experience of working in a customer services environment
• Have a friendly and approachable manner
• Be polite, sympathetic and diplomatic and have a can do attitude
• Provide excellent customer service to patients, relatives/carers and to external agencies, this will include communication that is face to face, over the telephone and through written correspondence
• Provide comprehensive administration services and have high standards of accuracy and attention to detail
• High standards of accuracy with attention to detail
• Ability to communicate over the telephone and in person
• Competent IT skills, including a working knowledge of Microsoft Office packages
• The ability to work independently but also be a good team player
  
  

The hospital offers a 24 hour service, however for these roles you could be scheduled onto shifts between the hours of 7am and 10pm Monday to Sunday so will require good flexibility around your working hours.

Person specification

Qualifications, Knowledge & Experience

Essential criteria

• Good standard of education with literacy and numeracy skills to GCSE pass level 4-9 or equivalent standard
• NVQ 2 diploma or equivalent experience
• Experience of working in a customer led environment
• Competent in the use of Microsoft Office packages
• Evidence of computer literacy
  
  

Desirable criteria

• Courses/further study attended to demonstrate evidence of personal development
• Proficient in the use of hospital computerised patient systems
• Call handling experience
• Experience of working shifts
  
  

Values & Behaviours

Essential criteria

• Patients First
• Always Improving
• Working Together